No customer service battery exchange on Connected models

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Still waiting for an answer as well: I have a bunch of E2 41s too...
I see that these rescue efforts can become a thing 😎
 
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500 cycles “before it drops capacity” doesn’t mean that after 500 days of daily use the battery will be dead. One cycle means charging the battery from 0 to 100%, so if you just use 50% of the battery during a normal day, it means you are completing a cycle every two days of use (charging it two days from 50 to 100%)... so 500 cycles would be 1000 days, so probably would be around three years, and in case you don’t wear any of your other watches nevermore!

But they said “500 cycles before it drops capacity”, so maybe after three years of daily use you may not have the same hours of range as when the battery was new, but maybe 10%-20% less range, which is still enough for a full day of use.

I’m using my Connected Modular 45 almost daily since May 2018, and battery range is even better now than when it was new, because Wear OS software updates have improved a lot the battery consumption. So not problem at all at the moment.

If we talk about the Connected Modular, another solution (in addition to the mechanical modules) to this future battery problem is buying a spare smartwatch module and keep it as a replacement. Price for just the head is obviously lower than for the complete watch, because we use same lugs, straps, and buckles from the original watch with the dead battery.


I have found one, brand new, still with the protective stickers, and I will keep it stored (it’s recommended to store it with the battery charged up to 80%) to secure that I will be able to enjoy my Modular 45 collection during many years, and not only with the mechanical modules. If someday the battery of my current Connected Modular 45 stops working, I will have this other smart module ready and with a fresh battery to replace it.
It’s not easy to find it new, but you can find a spare module with few use and better price. There are some for sale at ebay (at around €400-€500 depending on the condition), and also in our Marketplace forum:

https://forums.calibre11.com/thread...-brezel-2-charging-pucks.117371/#post-1560600

https://forums.calibre11.com/threads/watch-head-only-tag-heuer-connected-modular-45.119001/


Why would you do that? In a few years the functionality will be far eclipsed by new tech? This seems like very strange logic, these are smart watches (daily functional) not “forever” watches.
 
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Why would you do that? In a few years the functionality will be far eclipsed by new tech? This seems like very strange logic, these are smart watches (daily functional) not “forever” watches.
“strange logic”?
Of course! This is a hobby that doesn't make sense! 😅 Otherwise, we wouldn't have a ton of different, quite expensive watches (I'm also talking about automatic mechanical watches), when a single digital Casio can tell us the time more accurately and at a tiny fraction of the price. And -for an iPhone user like me- if you want a smartwatch that makes sense, get an Apple Watch. But this is an irrational and passionate hobby, which is often the most fun thing in life 😉. I just love this second generation of the TAG Heuer Connected, because of its distinctive design, because it is the only Modular, because it is the only Swiss Made, so I try to enjoy its digital modules as long as possible, because I don’t want to replace it with any of the following models E3, E4, or E5.
Battery and display are the two elements that can kill a smartwatch, more than the lack of updates, and that's why I keep a brand new digital E2 module for when the one I bought in 2018 fails.

“eclipsed by new tech”?
Well, I guess that depends on what each person needs from their smartwatch. I just want to receive phone notifications (mainly so I don't miss a call if I have the phone in my pants pocket and can't hear it ringing in a noisy environment), a step count, and the ability to change and customize its dial to match the strap of the day, or the day's activity... and my E2 Modular does that even better than the new E5, which can't install the WatchMaker app. Although my E2 hasn't received updates since 2024, it still works perfectly, and I don't need to install new apps. It already does everything I need from a smartwatch.

“not “forever” watches”?
But E2 Modular is not “just another smartwatch”. Do you remember its motto? 😉
 
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Why would you do that? In a few years the functionality will be far eclipsed by new tech? This seems like very strange logic, these are smart watches (daily functional) not “forever” watches.
A watch is still a watch. Can still keep time regardless of the other “stuff”. This thread had me concerned, so verified with Tag before purchasing E5, batteries are replaceable (maybe for 7-10 years at maximum they stated).
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