TAG Heuer Connected E1 display strange particles how to remove

pfc2000 · Jul 3, 2020

hi,
I have this strange particles on my display since yesterday, anybody has same or any clues to remove it, what is it?

Albert-AMG · Jul 3, 2020

Is this with the watch switched on, or does it happen also with the watch switched off?

pfc2000 · Jul 3, 2020

it’s always there even when it’s off. I think it is the surface of the glass, anybody knows a good solution to clean or get rid off these?

Albert-AMG · Jul 3, 2020

Then is it maybe a plastic protection foil that you still have to remove from the screen? Try to use your nails at the edge of the screen with the bezel to see if you can remove that foil

oroloi · Jul 3, 2020

Have you used some sort of spray-can, like CRC, silicone spray or any other type of paint spray. It could be overspray of some sort that has dried up ?

I'm sure you already tried warm soap and water, try dishwashing detergent, warm water and a very soft brush.

Hope you get it sorted

imagwai · Jul 3, 2020

Albert-AMG
Then is it maybe a plastic protection foil that you still have to remove from the screen? Try to use your nails at the edge of the screen with the bezel to see if you can remove that foil

^ This

pfc2000 · Jul 3, 2020

Thank you all for your help.
I cannot see or feel if there is a foil and cannot remove it. I can feel a higher level at the edge of display but do not now if it is normal glass or the foil on it.
Puhhhh.... I am very frustrated atm.
Trying to clean with warm soapwater or dishwashing already before, no result.
Any further ideas guys? Here is one more pic, I can send videos too, if wanted.

Ninja1400 · Jul 3, 2020

It’s a plastic foil, you have to remove it with your nails.

pfc2000 · Jul 3, 2020

Guys, do you know this for sure?
Anyone here who has a Connect 1st gen and had 2 foils too when unboxing first time?
I cannot solve this, anybody has a clue how to remove it or to solve it for removing the foil easily?

imagwai · Jul 3, 2020

pfc2000
Guys, do you know this for sure?
Anyone here who has a Connect 1st gen and had 2 foils too when unboxing first time?
I cannot solve this, anybody has a clue how to remove it or to solve it for removing the foil easily?

I definitely remember other threads where this question has been asked, and there were two foils to remove. Maybe try a search.

whitecap · Jul 3, 2020

pfc2000
Guys, do you know this for sure?
Anyone here who has a Connect 1st gen and had 2 foils too when unboxing first time?
I cannot solve this, anybody has a clue how to remove it or to solve it for removing the foil easily?

I had the same issue with my Connected 45. There were 2 foils on the watch, and I only took the first one off.

Ninja1400 · Jul 3, 2020

pfc2000
anybody has a clue how to remove it or to solve it for removing the foil easily?

Use a needle to lift the edge of the foil.

TAG GUY · Jul 4, 2020

If it's not a foil, it's the AR coating that's coming off. Which I believed happened to mine but can't remember

Hubert · Jul 4, 2020

pfc2000
Thank you all for your help.
I cannot see or feel if there is a foil and cannot remove it. I can feel a higher level at the edge of display but do not now if it is normal glass or the foil on it.
Puhhhh.... I am very frustrated atm.
Trying to clean with warm soapwater or dishwashing already before, no result.
Any further ideas guys? Here is one more pic, I can send videos too, if wanted.

Is this a gen1?
Use your nail to dig in on the edges to feel if you have a film.

pfc2000 · Jul 4, 2020

is it a thin foil or more a hard plastic one?
I can feel a thicker edge but do not know if it is all foil or the glass?

Hubert · Jul 4, 2020

pfc2000
is it a thin foil or more a hard plastic one?
I can feel a thicker edge but do not know if it is all foil or the glass?

My gen1 only had one film. The gen2 had 2 films. When you touch it with your finger, does it feel like glass?

pfc2000 · Jul 4, 2020

if i scratch with my nails it disappears like foil reacts, see the 2 long stripes! So I think its foil but it is too long on the glass I think, any ideas to emo e it hardly?

pfc2000 · Jul 4, 2020

Hello,
finally I made it, thanks to all of you for help!
Thanks to TagGuy who was right at the end, it was the AR protection!
I solved it with some ceramic cleaner!

Albert-AMG · Jul 4, 2020

pfc2000
Hello,
finally I made it, thanks to all of you for help!
Thanks to TagGuy who was right at the end, it was the AR protection!
I solved it with some ceramic cleaner!

Great! 😀
Please post a picture of that ceramic cleaner, because the result is very good! 👍

pfc2000 · Jul 4, 2020

Albert-AMG
Great! 😀
Please post a picture of that ceramic cleaner, because the result is very good! 👍

it is this one from the german discounter ALDI!
After 1 minute of polishing everything was fine!