Modular 45 power button not working

B
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Hi everyone, hope you all had a great Xmas.
I purchased a modular 45 on the 2nd Janauary 2018 from a local jewellers and yesterday the 9th the power button has stopped doing anything. I returned the watch today to be told I couldn't have a replacement, it has to go back to Tag to be inspected!!!!!
I explained I was very unhappy with this but the jeweller explained as its a digital watch and has data on it, Tag have to have it back. Time scale? They couldn't give me a time, but would get the watch collected today and go from there. £1500 for a watch and now I've an empty wrist for how long?
Anyone else have issues like this?

Regards

Mike.
 
rcipriano
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B Behappy
Hi everyone, hope you all had a great Xmas.
I purchased a modular 45 on the 2nd Janauary 2018 from a local jewellers and yesterday the 9th the power button has stopped doing anything. I returned the watch today to be told I couldn't have a replacement, it has to go back to Tag to be inspected!!!!!
I explained I was very unhappy with this but the jeweller explained as its a digital watch and has data on it, Tag have to have it back. Time scale? They couldn't give me a time, but would get the watch collected today and go from there. £1500 for a watch and now I've an empty wrist for how long?
Anyone else have issues like this?

Regards

Mike.

My power button also has stopped completely yesterday after almost a year working fine. This has not happened before to me with my others smart watches in the past like Metawatch, apple serie 1 and 3... really very disappointed..

Technically you don't need the power button for the watch but sooner or latter you have to reset the watch or touch the screen saver hence you are dead

As you say is very annoying because this mean that you will be without watch for a while (I think 3-6 months), fortunately this watch has 2 years warranty and I guess warranty applies on this case...

In the meantime I will buy the new chronometer Calibre 16 and send back just the module next week... I guess I will miss the notifications..at this moment is when I wish Chronos wearables idea was able to work...and I don't know any similar product like this in the market that you can buy..

Cheers!
 
Hubert
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Sorry to learn about the power button on your Connected.

As you said, I view this as an incentive to get the Calibre 16 Chronograph module now, while you get it fixed or replaced. #SilverLinings
 
F
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B Behappy
Hi everyone, hope you all had a great Xmas.
I purchased a modular 45 on the 2nd Janauary 2018 from a local jewellers and yesterday the 9th the power button has stopped doing anything. I returned the watch today to be told I couldn't have a replacement, it has to go back to Tag to be inspected!!!!!
I explained I was very unhappy with this but the jeweller explained as its a digital watch and has data on it, Tag have to have it back. Time scale? They couldn't give me a time, but would get the watch collected today and go from there. £1500 for a watch and now I've an empty wrist for how long?
Anyone else have issues like this?

Regards

Mike.
I have the same problem...unless I am missing something. My button does nothing. I can hold it down for 10 secs or more and nothing. I thought a double touch would open the apps...doesn't work. I have no access to the apps on my watch.

Any help would be grateful.
Hubert Hubert
Sorry to learn about the power button on your Connected.

As you said, I view this as an incentive to get the Calibre 16 Chronograph module now, while you get it fixed or replaced. #SilverLinings
 
Hubert
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F Finplanner
I have the same problem...unless I am missing something. My button does nothing. I can hold it down for 10 secs or more and nothing. I thought a double touch would open the apps...doesn't work. I have no access to the apps on my watch.

Any help would be grateful.
Contact TAG Heuer Customer Service in your country for support and to try to exercise the warranty.
 
F
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Hubert Hubert
Contact TAG Heuer Customer Service in your country for support and to try to exercise the warranty.
I will do that. Thanks
 
W
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Hi, i just bougth the Connected early January 2019, it is not even a month now, and the power button stop working today.
It is a very dissapointment for a Tag Heuer with such low quality on the most important part of the digital watch.

I wonder If Finplanner and rcipriano or other members have had the same problem, and use the warranty and have their connected replaced or changed? How long does it take?
I am from Indonesian, and they do not even sell Tag Heuer Connected anymore here

Thank You and Best Regards
 
M47R1X
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Sorry to hear that.
Have you tried to contact the seller?
What about the Official Tag Heuer Store in Jakarta?
 
W
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Yes, they asked me to bring it to the store, but it will took 3 months for the repair in Indonesia, for a one month old digital watch, this is horrendous!
 
M47R1X
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Have you tried to put the watch on it's charging disc, fully load the battery and then doing the reset process?
Swipe down from top to tap the icon:
Settings/System/Disconnect & reset.
After reset an update might be waiting for you as well.
To be honest I can't believe it's a hardware problem of the button. Quality of TAG Heuer assembled watches undergoes several checks before leaving their houses.
 
W
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Bad news, i’ve tried reset and reconnect twice, but the TH power button still wont work.
Now It will not even charge. I stick it to the charger for a few hours, nothing but a black screen.
So now I officially have a 2000 USD junk 😀
Have to go to the Service Center tomorrow..hmmmm
 
Hubert
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W wismantjiardy
Bad news, i’ve tried reset and reconnect twice, but the TH power button still wont work.
Now It will not even charge. I stick it to the charger for a few hours, nothing but a black screen.
So now I officially have a 2000 USD junk 😀
Have to go to the Service Center tomorrow..hmmmm
Sorry; hopefully they'll make it right. Keep us posted.
 
W
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The sevice center in Indonesia again said that the TH Connected Modular 45 is no longer in production, and they will have to prduce one new one for me for replacement.
I doesnt make any sense for me 😀
But that’s their “excuse” to justify that I have to wait for at least 5 (FIVE) months for my replacement
That is a very great experience from the Brand 😀
20+days usage and 5 months waiting time!
 
BMW Works
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W wismantjiardy
The sevice center in Indonesia again said that the TH Connected Modular 45 is no longer in production, and they will have to prduce one new one for me for replacement.
I doesnt make any sense for me 😀
But that’s their “excuse” to justify that I have to wait for at least 5 (FIVE) months for my replacement
That is a very great experience from the Brand 😀
20+days usage and 5 months waiting time!
Fkkk
 
kwilcox
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What? No longer in production? Sounds bogus; I just checked online and all 45mm models are still available.
 
Albert-AMG
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W wismantjiardy
The sevice center in Indonesia again said that the TH Connected Modular 45 is no longer in production, and they will have to prduce one new one for me for replacement.
I doesnt make any sense for me 😀
But that’s their “excuse” to justify that I have to wait for at least 5 (FIVE) months for my replacement
That is a very great experience from the Brand 😀
20+days usage and 5 months waiting time!

That service center in Indonesia is wrong, because the CM 45 is still in production (3rd TH Connected generation is expected for 2020), so this is a very bad “excuse” :whipped:

It’s sad you have this bad experience not for the Brand itself but for that particular service center: your watch has a 2 years warranty to solve this kind of problems, but waiting 5 months for the repair/replacement is too much 🤔
 
W
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That is what TimeCare International in Indonesia keep saying to me.
I just called yesterday to check if they have send the watch to TH, and the staff also tell me the fairytales again that the watch is discontinued and tag heuer company will have to create a single new TH Connected Modula 45 for me for replacement and it will take months.
I dont have the lust to argue with him anymore.
 
Albert-AMG
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W wismantjiardy
That is what TimeCare International in Indonesia keep saying to me.
I just called yesterday to check if they have send the watch to TH, and the staff also tell me the fairytales again that the watch is discontinued and tag heuer company will have to create a single new TH Connected Modula 45 for me for replacement and it will take months.
I dont have the lust to argue with him anymore.

That shop telling you that TH Connected Modular was discontinued, and today TAG Heuer has introduced -at Baselworld 2019- a new “Golf Edition” of this watch! 😁
Discontinued? :whipped:

92080954-8547-4D7A-A397-274D5EA27E91.jpeg

More info: https://forums.calibre11.com/threads/2019-golf-edition-sbf8a8031-82eb0172.91837/
 
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