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Dan S
·The independent watchmaker who services many of my watches also handles vintage Rolex repair for the local AD, since he has a parts account.
Do Rolex AD's routinely offer in-house servicing?
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njlam
·My local AD (BB) told me that they could service my DJ and I received the green warranty card that interfaces with my phone (and have a 2 year warranty).
I appreciated the speed of the service and that I could tell the watchmaker doing the service directly that I did not want my watch polished.
I expect to get all my Rolexes serviced in this manner/with this AD if they can handle it.
I appreciated the speed of the service and that I could tell the watchmaker doing the service directly that I did not want my watch polished.
I expect to get all my Rolexes serviced in this manner/with this AD if they can handle it.
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YVR785
·My local AD (BB) told me that they could service my DJ and I received the green warranty card that interfaces with my phone (and have a 2 year warranty).
I appreciated the speed of the service and that I could tell the watchmaker doing the service directly that I did not want my watch polished.
I expect to get all my Rolexes serviced in this manner/with this AD if they can handle it.
I get the benefits you and others here have highlighted, but I would still prefer going to Rolex directly as I’d rather deal with them than an AD in case they damage something during the service.
One AD RSC I dealt with had a legal clause on the estimate saying they aren’t responsible for damages to the watch during inspection and service—which I found ridiculous. There was no such clause from the Rolex RSC.
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njlam
·Yes, if they’re a RSC you’ll get the card and 2-year warranty.
I get the benefits you and others here have highlighted, but I would still prefer going to Rolex directly as I’d rather deal with them than an AD in case they damage something during the service.
One AD RSC I dealt with had a legal clause on the estimate saying they aren’t responsible for damages to the watch during inspection and service—which I found ridiculous. There was no such clause from the Rolex RSC
As my AD is new to the RSC servicing game, my DJ was done in less than 2 weeks. Hopefully, they never get too busy.
Edited:
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spacemission
·I've had good and bad services with rolex. Official retailers and rolex service centers in Europe.
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chaw6125
·My local guy said that if the watch goes to the RSC then movement parts get mixed up as they are effectively serviced on a production line. The only part that will stay with the case is the main plate as it has a serial number. This is because someone will clean and assemble the automatic winding module etc. then the next person takes one from the tray and installs it.
How true that is I don't know. But as said above I like to look the guy in the eyes that will work on my watch - and he has been very accomodating.
How true that is I don't know. But as said above I like to look the guy in the eyes that will work on my watch - and he has been very accomodating.
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Dan S
·My local guy said that if the watch goes to the RSC then movement parts get mixed up as they are effectively serviced on a production line. The only part that will stay with the case is the main plate as it has a serial number. This is because someone will clean and assemble the automatic winding module etc. then the next person takes one from the tray and installs it.
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Archer
··Omega Qualified WatchmakerSounds unlikely to me.
This is because someone will clean and assemble the automatic winding module etc. then the next person takes one from the tray and installs it.